General conditions of use of the site and the services offered
The user information collected via the https://groupe-arbor.com/ website (hereinafter referred to as “the site”) such as, in particular, the URL of the links through which the user accessed the Groupe Arbor site, the access provider of the user, the Internet Protocol (IP) address of the user, the contact details and the name of the user, etc., are intended to be processed by Groupe Arbor, the data controller, for the purposes of browsing the site, for any request for information, and, where applicable, for the delivery of certain Groupe Arbor services. This processing is based on the legitimate interest of Groupe Arbor’s in the management of its relations with customers and prospects.
The information marked with an asterisk in the forms is mandatory in order to process users’ requests. If it is not provided, a request cannot be taken into account.
The data is only communicated internally within the Groupe Arbor customer service, marketing/commerce service and communication departments.
The data is accessible to Groupe Arbor’s subcontractors (in particular for the purposes of hosting the website or analysing data). Subcontractors act according to the instructions of Groupe Arbor, and are required to implement appropriate protection measures for this personal data.
The user’s personal data will be kept at most:
- For a period of 3 years from the date of collection f no contract is concluded:
- In the event that a contract or an order is concluded, throughout the contractual period and then kept in an intermediate archive for a period corresponding to the possible warranty period, if any, plus the applicable legal limitation period (5 years in most cases).
- For a period of 6 months from their implementation/creation in the case of cookies.
In accordance with the applicable regulations on the protection of personal data, the user has:
- A right of access, rectification and portability of information concerning him/her;
- A right of limitation, erasure and objection for legitimate reasons to the processing of their data;
- The possibility of transmitting directives to Groupe Arbor in order to organise the fate of the data concerning him/her (conservation, erasure, communication to a third party, etc.) in the event of death;
- The user can exercise these rights by writing to the following email address: email@example.com
However, the user is warned that his opposition to processing may, in practice and depending on the case, have an impact or make it impossible to take into account a request for information or use of the services offered on the site.
The user also has a right of appeal to a national supervisory authority such as the National Commission for Computing and Liberties in the event of violation of the applicable regulations on the protection of personal data and, in particular, of European Regulation No. 2016-679.
Hypertext links and cookies
The site of the Groupe Arbor company contains a number of hypertext links to other sites, set up with the authorisation of the Groupe Arbor company. However, the Groupe Arbor company does not have the possibility to verify the content of the sites thus visited, and will therefore not assume any responsibility for this fact.
When you visit the Groupe Arbor website (hereinafter referred to as “the site”), certain information relating to your browsing may be saved in “cookie” files installed on your terminal (computer, tablet, mobile phone or any other device optimised for the Internet).
These cookies are issued by Groupe Arbor in order to facilitate your navigation on this site and for audience measurement purposes.
This article allows you to understand what a cookie is, what its role is, and how to configure its operation.
What is a cookie?
A cookie is a text file which, thanks to your browser software, is placed in a dedicated space on the hard drive of your terminal when visiting a site or viewing an advertisement. It contains several pieces of data such as the name of the server which deposited it (server of the site you are visiting), an identifier in the form of a unique number and possibly an expiration date of the cookie.
Cookies allow the issuer to recognise the user’s terminal with which it is registered and to collect information relating to the user’s browsing on the sites.
Cookies issued on this site
“Essential cookies” for the operation of the site: they are used to store information entered in forms, manage and secure access to reserved areas (registration or access to your account, service request, contents of a basket order, etc. .).
“Functional cookies”: they allow the presentation of the site to be adapted to the display preferences of your terminal (language used, display resolution, etc.) and thus to personalise your access to the site.
“Analytical cookies” (or “audience measurement cookies”): they anonymously collect traffic data in order to establish statistics and traffic volumes (number of visits, page views, etc.) and to determine the ‘use of the elements making up this site (sections and pages consulted, etc.) allowing Groupe Arbor to monitor and improve the quality of its services.
Managing your cookies
You can control and manage the installation of these cookies on your terminal by configuring your browser software.
Thus it is possible to configure your browser to accept or reject all cookies either systematically or according to their issuer. You can also choose to be automatically informed when a cookie is saved on your terminal.
Finally, and to benefit from greater control over the management of cookies, you can configure your browser software so that you are prompted to accept or reject cookies before a cookie is likely to be placed on your hard drive by the server of the site you are visiting.
It is therefore advisable to configure your browser settings to your liking.
In order to manage cookies in a way that best suits your needs, we invite you to configure your browser taking into account the purpose of cookies. Below you will find more detailed information on how to do this for the most commonly used browsers:
- Internet Explorer – http://support.microsoft.com/kb/278835
- Chrome – http://www.google.com/intl/fr/chrome/browser/features.html
- Firefox – https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
- Safari – http://support.apple.com/kb/PH5042
- Opera – http://www.opera.com/browser/tutorials/security/privacy/
You can also consult the “Help” menu of your browser to find out how to modify your cookie settings.